Privacy & Cookie Policy
DPC Wall Doctor — Last updated: 17 May 2026
We comply fully with UK GDPR & Data Protection Act 2018 and protect your personal information.
2. What data we collect & How we use it
- Data collected: Name, phone number, email address, property details, access notes, survey notes, photos, and website usage data.
- Payments: Payment details are processed securely — we do NOT store card or bank details.
- Usage: We use your data to prepare quotes, carry out surveys, complete agreed works, issue guarantees, invoices, and comply with legal/tax rules.
- We NEVER sell or share your data, only with trusted providers essential to our work, or if legally required.
3. Data Retention & Security
- Quote/job records: 7 years (tax/legal requirement).
- Guarantee records: kept for full guarantee period.
- All data is stored securely and protected against loss, misuse or unauthorised access.
4. Your Rights
- Request a copy of all personal data we hold about you.
- Correct any inaccurate or out-of-date information.
- Ask us to delete your data or stop processing it, where legally allowed.
- Withdraw any consent you have given us to contact you.
- Make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
Cookie Policy
Compliant with Privacy and Electronic Communications Regulations (PECR).
1. What are cookies?
Small text files stored on your device when you visit our website, used to help the site work effectively, remember your preferences and improve our service.
2. Types we use
- Essential Cookies — Always active: Required for the website to function properly, including navigation, form submission and security features. These cannot be switched off.
- Non-Essential Cookies: Analytics cookies to understand how visitors use our site, and preference cookies to remember settings. NO marketing or advertising cookies are used on this website.
3. How to control cookies
You can accept or reject non-essential cookies via the banner that appears when you first visit our site. You can also change your cookie preferences or delete cookies at any time via your browser settings.
